Terms and conditions

Terms & Conditions


A tour ticket ensures customer transportation, local visits, meals - when specifically included - and guide service.
The extras are not included.

Reservations

Reservation is to be made 24 hours prior to service date. Reservations are only guaranteed upon receipt of payment.

In case of payment by bank transfer, you must send proof of it until 24 hours before the date of service.


Cancellations

Up to 24 hours before departure - no charge. After this deadline, no refund.
Tickets for children up to 11 years inclusive pay 50% of the normal price. Children 12 years and older pay adult price.


Insurance in accordance with Portuguese law.
The booking is binding and the subsequent confirmation of the operator.
The tour may be changed without notice.
If the number of participants is less than seven, the organizing agency reserves the right to use a minibus or private car.
The monuments are closed on holidays.
Baggage is the responsibility of the customer, this should be alert to the loading and unloading thereof.

Complaints:
Only be considered the complaints that are submitted in writing to the agency where the booking was made and settlement of travel and no later than 15 days after the end of the services. Also, only accept complaints have been communicated to the respective suppliers (hotels, guides etc.) During the course of the journey or stay, requiring the same occurrence of the respective documents.

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